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Table of Contents

A worksheet with guiding questions to help concretize takeaways from each chapter.

An introduction to the toolkit, the authors, and the motivation for this toolkit.

Defining what a technology abuse clinic is, some ethics that guide the development of a clinic, and secondary initatives supported by some clinics.

Establishing, defining, and maintaining a relationship with existing community resources and why community support is important.

Describing and selecting different modalities of connecting with clients, both in a literal sense and also in defining the service commitment of the clinic.

An overview of roles and personnel that help with managing a clinic, qualities to look for in potential staff member, and maintaining morale among staff.

How to recruit, screen, and train technology consultants as well as establishing creating a positive, supportive culture for consultants.

Managing the flow of an appointment, including how to structure questions that help understand, investigate, and advise on tech issues.

Developing practices to secure and protect the data privacy of clients and the clinic itself.

An overview of technology abuse in intimate partner violence, and high-level principles of security for the most common issues.

Appendix I / Clinic Histories

Background on the development of existing clinics.

Appendix II / Resources

Resources that are used at existing clinics and other organizations that may have more information.

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